Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. UC also refers to a trend to offer Business process integration, i.e. to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows, and eliminate device and media dependencies.

IP Video Telephony

Within a unified communications system, video is the richest modality for communicating. Video provides better "connectedness" and understanding between people because it allows individuals and groups to naturally convey information, ideas, actions, and decisions using body language and visual cues.

Audio Video Conferencing

Audio video conferencing is a shorthand way of describing a virtual conference where no one has to leave her office to meet up with the rest of the group. A virtual conference may use telephones, televisions, computers, conferencing software, collaborative software, file sharing, headsets, the Internet, or any combination of these equipments and tools.


A videoconference or video conference (also known as a videoteleconference) is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously. It has also been called 'visual collaboration' and is a type of groupware.Video conferencing differs from videophone calls in that it's designed to serve a conference rather than individuals.

Email/Voicemail

Electronic mail, commonly called email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the same time, a la instant messaging. Today's email systems are based on a store-and-forward model. Email servers accept, forward, deliver and store messages. Neither the users nor their computers are required to be online simultaneously; they need connect only briefly, typically to an email server, for as long as it takes to send or receive messages.An email message consists of two components, the message header, and the message body. The message header contains control information, including, minimally, an originator's email address and one or more recipient addresses. Usually descriptive information is also added, such as a subject header field and a message submission date/time stamp. Voicemail (also known as voice-mail, VMS, or message bank) is a centralized system of stored telephone messages that can be retrieved later. The term is also used more broadly to denote any system of conveying a stored telecommunications voice message, including using an answering machine. Most cell phones have voicemail as a basic feature, and many land line phones and corporate PBXs have their own voicemail options. Voicemail systems are designed to convey a recorded audio message to a recipient. To do so they contain a user interface to select, play, and manage messages; a delivery method to either play or otherwise deliver the message; and a notification ability to inform the user of a waiting message. Most systems use phone-networks, either cellular or land-line based, as the conduit for all of these functions. Some systems may use multiple telecommunications methods, permitting recipients and callers to retrieve or leave messages through multiple methods.

Fax to Email

Email fax services let you send and receive faxes by email, or via the web. You don't need a fax machine. They provide you with your own dedicated fax number, so you won't need to tie up a phone line. Fax to Email enables you to receive faxes in your email inbox. This means no more waiting for the fax machine to ring or having to replace expensive ink cartridges and fax roll - our website even gives you direct access your faxes, meaning that as long as you have access to the Internet, you'll be able to download any faxes that have been sent to your number.

Voicemail to Email

Voicemail systems are designed to convey a recorded audio message to a recipient. To do so they contain a user interface to select, play, and manage messages; a delivery method to either play or otherwise deliver the message; and a notification ability to inform the user of a waiting message. Most systems use phone-networks, either cellular or land-line based, as the conduit for all of these functions. Some systems may use multiple telecommunications methods, permitting recipients and callers to retrieve or leave messages through multiple methods.

When a caller leaves you a voicemail on your cell number, the message is sent as an attachment to any email address you choose. Of course you can also check your voicemail from the phone as before, but this gives you an archival service of value. You can save the email, with the original voice message intact, onto your hard drive. I use this to file messages that are related to transactions. You never know when you might need to know exactly what someone said in their message.

Presence Applications

In the future, presence will be the underlying [network] capability, and IM will just be one of the apps that takes advantage of that," says Melanie Turek, an analyst with Nemertes Research. "Presence is the killer app." Presence ultimately is seen as a real-time communications, messaging and routing infrastructure that not only supports collaborative applications for user-to-user interaction, but also supports communication between applications and users. It also supports application-to-application integration, whereby presence infrastructure is used to announce which applications are up, what their functions are and what types of protocols they accept.

IP Video Door Phones

IP based Video Doorphone is designed for Offices, Single houses and apartments. With advanced SIP technologies this device not only works as an video intercom system but is also able to connect to telephone services. This IP Door Phone is very versatile , it can work with IPBX servers to communicate with various IP devices like Home Automation Panels, Desktop Video Phones, WiFi Video Phones etc. Its an ideal solution for Offices,Apartments and Villas.